Chronodisk undertakes to devote all its means and know-how to the recovery of data from the medium provided by the customer. This service does not include the configuration or installation of the software in their original state, nor the restoration of the operating system or even the configuration of the messaging service or that of the databases.
Your free quotation will be sent to you by e-mail, within 6 hours guaranteed for companies, 24 to 48 hours not guaranteed for private individuals: we will detail the nature of the breakdown detected, the package concerned and the time required to recover your data (+ the list of files that will be restored if it's a 1st degree logical or physical breakdown). The customer accepts that the disk may need to be opened in a clean room in order to implement this quote. Submission is subject to a fee in the 7 following cases: |case #1| Search for erased, overwritten or formatted data ($125 to $250 depending on media capacity), |case #2| hard disk opened outside clean room ($250 for prior cleaning), |case #3| hard disk in contact with water ($250 for prior cleaning), |case #4| 4 or more disks in RAID ($60 per disk), |case #5| express-estimated diagnosis in less than an hour ($60), |case #6| if you already refused 2 estimates last 12 months next one is charged 60$, |case #7| if you drop off 3 hard disks at the same moment the third one is charged 60$.
The recovery of your data is done on a USB key (up to 15GB of restored data), and on an external backup hard drive beyond 15 GB of data. You have the option of providing the recovery device for your data yourself. The hard disk that we provide has a 1-year manufacturer's warranty. Chronodisk does not cover the replacement of defective hard disks with the manufacturers, this procedure is the responsibility of the customer. The outer case is guaranteed for 1 year by Chronodisk, per hardware replacement. Your failed hard drive, as well as your data, can only be recovered at our Longueuil head office, on the south river of Montreal (in no case from one of our approved centers or our affiliated partners).
Data recovery usually takes 24 to 48 hours after your acceptance of the quote for logical failures, and 5 to 14 days (depending on the severity of the failure and the rarity of the disk) for interventions in ISO 5 class clean room 100. For individuals, the lead time is brought back to a minimum of 3 days in a logic failure, 2 to 3 weeks in a clean room.
We are committed to respecting absolute confidentiality not only of your data, but also of your identity. No commercial publication will ever mention your identity without prior authorization.
In the event of a mechanical failure, and if you did not specify that your hard drive was under warranty, by checking the box provided for this purpose on the support form, only your recovered data will be returned to you (additional spare parts used in the processing of your file remain the property of our company and will not be returned to you. The dismantling of the spare parts used in the clean room, and their reassembly in their original state, would oblige us to invoice you for an intervention cost well above the value of these parts). If you refuse our quote, you can recover your hard drive, free of charge, by going to our premises (only at 968 Saint-Laurent Ouest street, Longueuil, QC, J4K 1C6). Your hard drive may be returned to you upon payment of the reshipment fee for your drive (usually $30 + tax in DICOM). Whether you refuse our quote, or whether you accept it, you have 2 calendar months from the date of establishment of the quote to come and recover your hard drive or send us payment for the reshipping costs. Beyond this period, without a response from you, your hard drive will be kept for spare parts and, for confidentiality reasons, your disk platters will be irreparably destroyed. Your file will thus be definitively closed without possible appeal on your part.
Please send us your "bare" hard drive, without screws or additional support, as we cannot guarantee their return to you. We do not keep the packaging, padding, or any container used to send the disc, so you cannot claim any refund. If your disk has remained in its external case or in its original laptop, we can extract it free of charge in most cases, but you should be aware that your case or your computer may be damaged by the operation, or even, in some very rare cases, destroyed. We decline all responsibility for any marks caused by such an operation. The reassembly of the disc in its original case will be charged $60 if the device is deemed too complex by our engineers. In addition, the operation of disassembling and reassembling a hard drive inside a complex device will be invoiced to you as follows: $60 disassembly (reimbursed or not invoiced if you accept our data recovery quote ) and $60 for reassembly (charged in all cases). The complexity of dismantling and reassembly will be indicated to you when you drop off the device.
At the end of the procedure for recovering your data, the invoice issued is payable in full. Any deferred payment entails the application of a monthly penalty of 2% (yearly penalty 24%), payable without the need for a reminder from us in accordance with the legal provisions in force. If you accept your submission, and recovery of your data ensues, you will have to pay your invoice within one month of its date of issue. Any delay in payment will give rise to the penalties applicable according to the law in force, and to collection from our specialized firm.
If your hard drive is treated in a clean room, the amount paid as an advance payment for parts and supplies cannot be returned to you, even in the event of failure. In the event of treatment of your RAID system, the amount paid on advance payment cannot be returned to you, even in the event of failure.
If you choose one of the emergency processing options, the corresponding fee must be paid in advance in order to allow the immediate prioritization of your case and the allocation of the technical resources required to meet the announced timeframe. This emergency fee is due and non-refundable regardless of the outcome of the data recovery (full recovery, partial recovery, or no recoverable data), provided that Chronodisk meets the agreed processing timeframe. Payment of this fee covers the priority handling of your case and the commitment of the necessary resources to process your device within the agreed timeframe.
The applicable price list depends on the nature of your data, whether it is private or professional. The discount reserved for individuals cannot be applied if the data on device is of a professional nature (invoicing, accounting, social files, etc.). If, after agreement on your part, and extractions of your data, we notice that they are of a professional nature, the discount which will have been granted to you beforehand will be removed from your invoice, without the possibility to claim the emergency deadlines reserved for businesses. The increase in your invoice for this reason cannot release you from your contractual obligations, so you will have to fulfill them. Individuals benefiting from the discount reserved for them cannot have their invoice drawn up in the name of a company, and undertake to use a private means of payment.
Chronodisk can provide you with information by telephone at the following toll-free number: 1 855 767-3475 (Canada and US). Our head office is located at 968 Saint-Laurent Ouest street street, Longueuil J4K 1C6 (Quebec), it is open Monday to Friday from 9 a.m. to 4:30 p.m.
Data for which our engineers have not found an error during the process are deemed to have been recovered. The operation will also be considered a success if the data indicated by the customer on the support form is present on the list of recovered data.
The analysis of USB flash drives most often leads to disassembly or even destruction of the device. The customer entrusts his equipment with full knowledge of the facts, and he cannot claim any reassembly or compensation.
Any dispute relating to the conclusion, execution, rescission or interpretation of the contract binding the parties will fall under the jurisdiction of the courts of Longueuil.
The trademarks, trade names, logos, and product references mentioned on this site are the exclusive property of their respective owners. Chronodisk is an independent entity and is not affiliated with, associated with, authorized by, sponsored by, or endorsed by any of these brands, unless explicitly stated otherwise in writing. Any reference to third-party trademarks or products is made solely for identification, description, technical compatibility, or informational purposes, and does not in any way constitute a claim of partnership or official authorization. Chronodisk disclaims all liability for any misinterpretation suggesting a commercial relationship, certification, or endorsement by the referenced brands.
Chronodisk Inc. - Company #: 834618704 - NEQ: 1168170117 - TPS: 834618704RT0001 - TVQ: 1218913527TQ0001 - Incorporation number with Canada: 809164-1 - CNESST ENL: 88197729 - Web hosting: Rapidenet Canada, Delson (QC)
Monday-friday : 9:00 to 4:30 at Montreal south river central office / Longueuil.